Depending on the item(s) you purchase and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.

At the moment, we only ship to the United States and its territories as well as Canada

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Please allow 5-7 business days for processing, and an additional 5-7 business days for shipping.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopserenitystaples@gmail.com .

Unfortunately, we cannot accept returns on sale items or gift cards.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.